Shipping Policy

At Kiddiewobble, we strive to provide a smooth and transparent shipping process for your convenience and satisfaction. Please review the details of our shipping process below.

SHIPPING RANGE

Countries: We currently ship within the United States.
Future Expansion: We are considering expanding to other countries in the near future.

SHIPPING COSTS

Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: 10:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
Weekend Orders: Orders placed on weekends will be processed on the next business day.

TRANSIT TIME

Estimated Delivery Time: 5-7 business days.
Business Days: Shipments occur Monday through Friday.
Notes: Delivery times are estimates and may be affected by external factors such as weather conditions or shipping delays.

SHIPPING PROCESS

Reliable Courier Services: We use trusted courier services like DHL and FedEx for shipping.
Insured Shipments: All shipments are insured. In case of any loss or damage during transit, please contact our customer service.
Eco-Friendly Packaging: We use sustainable packaging materials to reduce our environmental impact.

TRACKING INSTRUCTIONS

Tracking Information: After your purchase, you will receive an email with tracking information, including the name of the courier and the tracking number.
Track Your Order: You can track your order via our website by entering your tracking number in our tracking portal.
Questions: Our support team is available to assist with any tracking inquiries.

MISSING ITEMS PROCEDURE

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@kiddiewobble.com.
Resolution: We will resolve the issue promptly by sending a replacement item or offering a refund.

RETURN POLICY

Returns: Returns are accepted within 14 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging. Personalized items are not eligible for return.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kiddiewobble will cover the return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and will be refunded to the original payment method.

For further assistance, feel free to contact our customer service team at: