Refund and Returns

 This policy outlines the steps and conditions for returning products and requesting refunds for purchases made on our website.

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Contact Information

For any questions about returns or refunds, please contact us:

• Email: contact@kiddiewobble.com
• Phone: +1 343 440 1165
• Address: 2122 Lincoln Blvd, Venice, CA 90291, United States
• Company Name: TRINBOW, LLC
• EIN: 37-2097021
• Opening Hours: Monday to Friday, 9:00 AM – 5:00 PM

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Return Policy Overview

We accept returns for products purchased from our website under the following conditions:

1. Return Window:

   • Returns must be initiated within 30 days of receiving the product.

2. Return Eligibility:

   • The item must be unused, undamaged, and in its original packaging with all tags attached.
   • Defective or incorrect products are eligible for a full refund, including return shipping costs.

3. Non-Returnable Items:
   The following items cannot be returned unless defective or damaged:

   • Non-Returnable Items

     The following items cannot be returned unless they are defective or damaged:

     • Personalized or custom-made items, such as teddy bears with custom embroidery or special modifications.
     • Clearance or sale items, including promotional or discounted products.
     • Used or incomplete playsets, such as dollhouses or activity boats missing components.
     • Unsealed puzzles, where the packaging has been opened or pieces are missing.
     • Gift cards or store credits.

4. Sale Items:

   • Sale or clearance items are final sale and cannot be returned unless defective.

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How to Initiate a Return

1. Notify Us:

   • Email contact@kiddiewobble.com with your order number and a brief explanation for the return.
   • Attach photos or videos if the product is defective or damaged.

2. Receive Return Authorization:

   • After reviewing your request, we will provide a return authorization email with instructions and a prepaid shipping label if applicable.
   • Note: Returns sent without prior authorization will not be accepted.

3. Package the Item:

   • Use the original packaging and include any required documentation.
   • Attach the provided return label securely to the package.

4. Ship the Item:

   • Use the prepaid label (for defective or incorrect products) or your own shipping method (for “change of mind” returns).

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Return Address

Please send all returns to the address specified in your return authorization email. For reference:
Return Address: 2122 Lincoln Blvd, Venice, CA 90291, United States.

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Refund Policy

1. Processing Time:

   • Refunds will be issued within 7 working days after we receive and inspect the returned item.

2. Refund Method:

   • Refunds will be processed to the original payment method used during purchase.

3. Conditions:

   • Refunds are issued only for items meeting the return eligibility criteria.
   • Original shipping costs are non-refundable, except in cases of defective or incorrect products.

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Return Shipping Costs

1. Customer Responsibility:

   • For returns due to “change of mind,” customers are responsible for return shipping costs.

2. Covered by Kiddiewobble:

   • If the product is defective, damaged, or incorrect, we will provide a prepaid return label and cover all shipping costs.

3. Lost or Damaged Returns:

   • If you use your own return method, we recommend a trackable shipping service or purchasing shipping insurance, as we are not liable for lost or damaged returns.

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Specific Scenarios

1. Change of Mind:

   • You can return the product if it is unused, undamaged, and in its original packaging within 30 days. Return shipping costs apply.

2. Defective or Damaged Items:

   • Contact us within 48 hours of delivery with photos or videos of the issue.
   • We will arrange a replacement or refund and cover return shipping costs.

3. Incorrect Product Received:

   • Notify us immediately if you receive the wrong product.
   • We will cover the return shipping costs and send the correct product.

4. Product Never Arrived:

   • If the product is lost in transit, we will investigate and provide a replacement or refund.

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Legal Rights

This policy does not affect your statutory rights as a consumer.

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Questions?

For assistance, visit our FAQ page or contact our customer service team using the details above.

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This updated policy ensures clarity and transparency while covering all essential scenarios and legal considerations. Let me know if you’d like further refinements!