Refund and Returns
Returns and Refund Policy
This policy explains the conditions and process for returning products and requesting refunds for purchases made on our website.
Contact Information
For any inquiries regarding returns or refunds, please contact us:
- Email: contact@kiddiewobble.com
- Phone: +1 343 440 1165
- Address: 2122 Lincoln Blvd, Venice, CA 90291, United States
- Company Name: TRINBOW, LLC
- EIN: 37-2097021
- Opening Hours: Monday to Friday, 9:00 AM – 5:00 PM
Return Policy
Return Eligibility
We accept returns under the following conditions:
- Returns must be initiated within 30 days of receiving the product.
- The item must be unused, undamaged, and in its original packaging with all tags attached.
- Defective or incorrect items qualify for a full refund, including return shipping costs.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged:
- Personalized or custom-made items, such as embroidered teddy bears.
- Clearance or sale items, including promotional discounts.
- Used or incomplete playsets, like dollhouses missing components.
- Unsealed puzzles, where the packaging has been opened.
- Gift cards or store credits.
Sale Items
All sale or clearance items are final sale and cannot be returned unless they arrive defective.
How to Initiate a Return
Step 1: Notify Us
- Email contact@kiddiewobble.com with your order number and reason for return.
- Attach photos or videos if the product is defective or damaged.
Step 2: Receive Return Authorization
- After reviewing your request, we will send a return authorization email with instructions.
- If applicable, a prepaid return shipping label will be provided.
- Returns sent without prior authorization will not be accepted.
Step 3: Package the Item
- Use the original packaging and include any required documentation.
- Securely attach the provided return label to the package.
Step 4: Ship the Item
- For defective or incorrect products, use the prepaid label we provide.
- For change-of-mind returns, customers must arrange their own shipping.
Return Address
All returns should be sent to the address provided in your return authorization email:
Return Address: 2122 Lincoln Blvd, Venice, CA 90291, United States.
Refund Policy
Processing Time
- Refunds will be issued within 7 business days after we receive and inspect the returned item.
Refund Method
- Refunds will be processed to the original payment method used during purchase.
Refund Conditions
- Refunds are only issued for items that meet the return eligibility criteria.
- Original shipping costs are non-refundable, except in cases of defective or incorrect items.
Return Shipping Costs
- Customer Responsibility: If returning due to change of mind, the customer covers return shipping.
- Covered by Kiddiewobble: If the product is defective, damaged, or incorrect, we will provide a prepaid return label.
- Lost or Damaged Returns: If using your own shipping method, we recommend a trackable service or shipping insurance, as we are not responsible for lost or damaged returns.
Specific Scenarios
Change of Mind
- You may return an unused, undamaged product in its original packaging within 30 days.
- Return shipping costs apply.
Defective or Damaged Items
- Contact us within 48 hours of delivery with photos or videos of the issue.
- We will arrange a replacement or refund and cover return shipping.
Incorrect Product Received
- Notify us immediately if you receive the wrong product.
- We will cover the return shipping and send the correct item.
Product Never Arrived
- If your product is lost in transit, we will investigate and provide a replacement or refund.
Legal Rights
This policy does not affect your statutory rights as a consumer.
Questions?
For further assistance, visit our FAQ page or contact our customer service team:
- Phone: +1 343 440 1165
- Email: contact@kiddiewobble.com
- Address: 2122 Lincoln Blvd, Venice, CA 90291, United States
- Company Name: TRINBOW, LLC
- Company Number: 37-2097021
- Opening Hours: Monday to Friday – 9:00 AM to 5:00 PM
